'never stop learning' - joshua galvin

In a hairdressing career spanning more than half a century, Joshua Galvin has travelled the world. As Hollywood legend Judy Garland’s personal hairdresser in New York, and one of Vidal Sassoon’s top stylists in London throughout the swinging 60s, he’s reached the pinnacle of the profession. In recent years, Joshua’s time has been focused on his chain of training academies across London and Essex and he feels that it is essential to make training work for your business.Staff Retention | Client Care | Never Stop Learning | Diversify | Be A Team Player

Train to Retain

Some employers don’t invest in training in the stubborn and usually misguided belief that, once their staff have acquired new skills, they will move on to pastures new. Well, you win some and you lose some, but your hairdressing team is your biggest asset so you need to look after them. And it’s not just about basic training. Hairdressers should be more than just cutters and colourists. Employers should help their team build generic skills like communication, management, health and safety, and customer service.

Client Care and Customer Service

These days, clients expect Champagne service – but to some people offering great service and client care doesn’t come naturally. It doesn’t matter how much skill has gone into a cut – if a client doesn’t feel happy and confident in their stylist, they won’t like it. Staff should offer new clients a consultation even before they make an appointment. If your team members need to brush up on their service skills, a short diploma in salon reception skills could help.

Never Stop Learning

There is always more to learn. Training should be ongoing, both individually and as a team. Seniors and juniors should hold seminars, workshops and sessions for the rest of the team. It builds confidence, friendship and healthy competition. As a manager you should keep your own skills current too. From line management and marketing to team-working or health and safety – you can never know enough.

Diversify or Specialise

Remember your salon is competing with high street chains, many of which offer a one-stop hair and beauty shop. Take a look at the skills within your business and nurture the strengths your team members already have. Do you have an excellent afro stylist? Have you got a curls expert? These people are your specialists. If you don’t have a niche, encourage your staff to hone their skills in a certain area.

Be a Team Member As Well As Leader

It’s great for your staff to see you with clients and watch you work. When you’re on the salon floor you’re a part of the team. Of course, your staff must also respect you as a boss. Motivate them with concrete goals, hold regular meetings with them and ask for their feedback. Brainstorm with the whole team and include juniors in your decision-making too. Learning together is a great way to get your people excited, passionate and creative.