Treatwell Introduces LGBTQIA+ Friendly Badge

Published 13th Jul 2023 by Morgan Willmott

Treatwell, the platform for booking hair, beauty, and wellness treatments, is introducing the ‘LGBTQIA+ friendly’ badge to contribute to creating a more inclusive industry. The badge signposts salons on Treatwell’s marketplace that pledge to provide inclusive treatment and welcoming experiences for everyone.

In an ideal world where beauty is intended to pamper and empower individuals, the reality of the industry is far from perfect which means there is limited accessibility, gendered treatments, and narrow beauty standards. Treatwell understands the need for change, so is launching its impactful new brand campaign, ‘Treat everyone well’. This journey starts by embracing diversity within Treatwell’s own name and extends to support underrepresented LGBTQIA+ communities, especially following the celebrations of Pride month.

The ‘LGBTQIA+ Friendly’ badge enables communities to easily find and book salons where they can feel accepted and affirmed. The badge is awarded to salons that wholeheartedly embrace inclusivity and willingly commit to Treatwell’s pledge to pride. The pledge can be accepted by salons digitally on a dedicated landing page* thereby declaring their unwavering dedication to upholding Pride values** with every booking.

Recognising the importance of long-term dedication, Treatwell is going to implement comprehensive education programmes to equip partners with the necessary tools and knowledge to enhance inclusivity. Looking ahead, Treatwell plans to expand its inclusivity efforts to address the specific needs of underrepresented groups, including factors such as accessibility, religion, and ethnicity.

Giampiero Marinò, CEO at Treatwell, comments: “The industry has long been burdened by biases, but now is the time for a change. With our extensive network of over 50,000 salons across Europe, Treatwell can play a pivotal role in driving this transformation by leveraging our collective power for good and leading the way in this transformative movement. We see this as a defining ‘before and after’ moment in the history of beauty, and we are resolute in our commitment to lead this revolution, both externally and internally.”

The development of the ‘Treat everyone well’ campaign was indeed a collaborative effort that involved the entire company. Guided by an inside-out approach, Treatwell engaged its employees, both those who are part of the LGBTQIA+ communities and those who are not, and conducted various internal research from the very beginning to gain a comprehensive understanding of the needs and validate its ideas.

Giampiero concludes: “We are thrilled to see that over 10,000 professionals across Europe have wholeheartedly embraced Treatwell’s mission of making beauty a more inclusive space for everyone and we are determined to continuously increase this number through the unwavering efforts of our dedicated teams."

To find out how you can embrace Treatwell's new brand campaign for inclusivity in your salon, make sure you click here.

*For further information on how Treatwell salon can badge your business, visit:

**Pride values: Professionalism, respect, integrity, diversity, excellence.

Morgan Willmott

Morgan Willmott

Published 13th Jul 2023

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