Ken picton presents masterclass in mexico for l'oreal professionnel
Published
24th Sep 2013
by rachael
Ken Picton was recently invited to present a customer service masterclass in Mexico on behalf of L'Oreal Professionnel.
Held in Cancun, the L'Oreal Business Forum saw Ken speak to 1,000 stylists and salon managers in four back-to-back customer service and retail seminars, discussing the techniques that have put his multi award-winning salon on the map. "Before you can get fantastic sales," he explained, "You have to deliver a fantastic experience - these two work in synergy."
Working with four real-time translators to ensure the guests - who came from as far afield as Brazil and Uruguay - got the most out of their session, Ken was an unprecedented success and left to a standing ovation.
"The energy and enthusiasm from these people is incredible," he said. "They have a real passion for what they do."
You don't have to go as far as Mexico to see Ken share his expertise - he'll also be presenting at Salon International in a Business Extra seminar.
Salon International 2013 takes place at ExCel London from 12 to 14 October.
For more information and to book your tickets, visit www.salonexhibitions.co.uk or call 0844 894 2000.
Don’t forget to follow @Salon_Intl and #salon2013 for all the latest updates, or like the Facebook page here.
