Common Mistakes That Could Jeopardise Your Hairdressing Insurance Claim

Published 11th Dec 2023 by Chlo Weldon

As a professional hairdresser, you understand the importance of staying on top of your game when it comes to providing excellent service to your clients. Equally important is safeguarding your business with comprehensive insurance coverage. However, there are common mistakes that hairdressers often make, unknowingly putting their insurance claims at risk. Which is why, the insurance experts at HJ Direct share how you can avoid common pitfalls to ensure your insurance works for you when you need it the most.

Skipping Patch Tests

One critical aspect of a hairdresser’s job is dealing with various hair products, dyes, and chemicals. While it may seem like a time-consuming task, skipping patch tests can have severe consequences. If a client has an adverse reaction to a product, the absence of a patch test could jeopardise your insurance claim. Insurance providers may require documentation proving that you followed training and manufacturer’s guidance, and skipping patch tests may be considered negligence.

Check your insurance providers stance when it comes to patch testing – what one insurer requires may not be true for another. Always perform patch tests as recommended by the product manufacturer and document each one. This not only protects your clients but also strengthens your position in case of a claim.

Failure to Document Client Consultations

Clear communication with clients is key in the hairdressing industry. Failing to document client consultations can leave you vulnerable in case of a dispute or claim. Insurance providers may request evidence that you discussed contra-indications, allergies, patch testing, and the desired outcome with your client before performing any service.

Implement a thorough client consultation process and document it. Keep records of client allergies, medication, changes in medical history, and any other relevant information. This documentation can be crucial in demonstrating that you took necessary precautions in the event of a claim.

Not Following Your Providers Claim Procedure

Different insurance providers have different claims procedure conditions. It is vital you know and understand your providers claims procedure. Insurance policies often have specific timelines for reporting notification of your claim, and failure to adhere to these timelines may result in denial of your claim.

Report any incidents promptly even if you aren’t sure the incident will result in a claim. This includes not only client injuries but also any damage to property or other incidents covered by your policy. Timely reporting demonstrates your commitment to transparency and compliance with policy terms.

Inadequate Record Keeping

Maintaining detailed records can be essential for a successful insurance claim. From client consultation cards to receipts for product purchases, having a well-organised system can make the claims process smoother. Failing to keep comprehensive records may lead to difficulties in substantiating your claim.

Invest in a reliable record-keeping system. This can be digital or paper based, as long as it allows you to store and retrieve information easily which could be used as supporting evidence if you ever needed to make a claim.

Avoiding these common mistakes can go a long way in safeguarding your hairdressing business and ensuring that your insurance coverage provides the protection you need. By prioritising practices such as patch testing, thorough documentation, prompt reporting, and effective record-keeping, you’ll not only enhance the safety of your clients but also strengthen your position when dealing with insurance claims.

Remember, being proactive in risk management is an integral part of running a successful and resilient hairdressing business.

Read next: Choosing the Right Insurance Policy for Your Salon Business

Chlo Weldon

Chlo Weldon

Published 11th Dec 2023

Chlo writes regular content for the print magazine and website, as well as scheduling the content for HJ’s social media channels. Chlo has a master’s degree in Magazine Journalism and previously worked as Assistant Editor at craft magazine Tattered Lace. After moving to London from her small hometown to be part of the HJ team, she is loving every minute of being involved in the industry. She loves a good treatment and is on a mission for a longer and thicker mane.

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