Wella professionals launch system professional energycode™mapping

The new System Professional range can elevate salons to a place of world class hair and scalp expertise. New EnergyCode™ Mapping consultations enable stylists to prescribe tailored solutions to clients, to transform the condition of their hair. With 174 million possible combinations, System Professional EnergyCode™ Mapping is truly personalized to every client, and can accelerate retail sales and enhance the luxuriousness of your salon. We caught up with System Professional Brand Ambassador, Bruno Giametti from Marc Antoni, to find out how EnergyCode™  Mapping is driving his business. Marc Antoni has been in the industry for over 50 years.  How have you seen consultation change? When we first opened, there was no such thing as consultation. It was all about how many heads you could cut in a day. Nowadays, salons need to be ahead of the game. Clients are much more savvy than they were even 3 years ago. They know exactly what they want and they demand high quality service. At Marc Antoni, the consultation starts from the moment the client calls or enters our salon. Our receptionists and juniors, right through to our senior stylists know how to ensure every client’s experience is exceptional. Why do you think it’s important to be able to offer your clients a unique service? If you want a successful service business, then you have to deliver the best. Clients are more than happy to pay extra if they believe they are receiving something better than somewhere else. They want to feel special, wanted and inspired at every visit to ensure they return over and over again. Why is EnergyCode™ Mapping so different to what you have done before? It’s bespoke and unique to the client. Clients know that their Energy Code™ has been diagnosed by their stylist, which enables us to understand their hair more. The EnergyCoding™ APP has been hugely successful and makes the clients feel part of the consultation, while not taking the expertise away from the stylist. EnergyCoding™ is a vital part of ensuring System Professional is a success in salon. It’s all down to the training. When you decide to take on System Professional, the training that you are offered is second to none. My team spent a day learning about the new range, the APP and how they can talk about it with their clients. Each and every one of them loved the range and all of them found the EnergyCode™ Mapping simple and effective. Why is using the APP important in your salon? The whole concept of System Professional is about finding your own individual EnergyCode™. Clients are used to using apps, and are impressed when we can do their consultation with a digital tool. We can log information and email the client directly. The app acts as a support as it reminds the client of their products, and before an appointment, we can check to see our client’s last EnergyCode™ to help us give a better and more personalized service. Both staff and clients love the interactivity. How does consultation help drive your business? We’ve seen a positive impact with our retail and treatment sales but it has also enabled us to keep our clients excited and inspired. From a team point of view, it’s given them a new inspired way of thinking when it comes to all parts of the client journey. What is it about the client service that gets your clients excited? The concept, and the fact they can have something that is unique to them. A range that delivers results that ensures their colour stays vibrant and more manageable between appointments. We also have luxurious treatments which help our salon to stand out. [youtube]https://www.youtube.com/watch?v=4uWSkJmITKM[/youtube] ________________ System Professional is available now. To find out more, and to find your personal EnergyCode™, visit http://www.systemprofessional.com/en-GB/. If you are interested in becoming a System Professional stockist, please register your interest here: https://www.systemprofessional.com/en-GB/become-salon-member Fancy winning £280*worth of Wella Professionals products? Enter our competition here.