Using problems to build client relationships

In the latest Two Minute Salon Manager video, Antony Whitaker explains how you can use those times when things go wrong (and they will) to strengthen your client relationships. An apparent disaster can create a moment of truth in the relationship, and it’s how we react and respond that determines the outcome. [youtube]https://www.youtube.com/watch?v=eRdErXP3858[/youtube]   The Two Minute Salon Manager is presented by Antony Whitaker, hairdresser, industry consultant, author, presenter and coach.  Discover more inspirational business advice at growmysalonbusiness.com