Measuring client retention rates

Industry consultant, presenter and coach Antony Whitaker from growmysalonbusiness.com explains why success isn't just about doing the best haircuts and colours; it’s about doing the most haircuts and colours! And that means making sure clients come back again and again and again. It’s called ‘client retention’, but how do you measure it? Find out in this week’s Two-Minute Salon Manager video. [youtube]https://www.youtube.com/watch?v=w27DyqtEaZ0 [/youtube]