How to protect your salon from no-shows and cancellations

Are late cancellations and no-shows costing your salon money in lost revenue? Fresha's new, game-changing deposits feature offers income protection for hair businesses. The most requested feature from its hair and beauty partners, Fresha can now collect deposits for appointments, with advanced features allowing partners to customise the deposit based on the service being booked, or the client type. Deposit payments are quickly and securely received in advance of appointments, ensuring you’re protected if a client cancels or fails to show up at all. Simple to use and highly effective, the deposit paid by the client is deducted from their bill following their service. In the event of a late cancellation or no-show, the deposit is retained by the salon to protect them from a loss of income. Fresha CEO and co-founder William Zeqiri said that deposits "add another vital layer of protection for our partners in addition to the existing no-show and late cancellation policy features that are already reducing revenue loss by up to 60%. "Our new deposits feature further protects our partners from what is a preventable loss of income.”

How to set up Fresha Deposits

When you join Fresha’s free appointment scheduling software and enable Fresha payments you can:

• Enable deposits across your entire service menu, or apply deposits to selected services.
• Decide how much to charge upfront. You can require clients to pay a partial amount or the full price at the time of booking, with advanced options to customise the amount depending on the service being booked.
• Decide who pays a deposit. You may require all clients to pay upfront or apply deposits only to certain groups, such as first-time clients.

Fresha co-founder Nick Miller added that Fresha has already processed over 250 million appointments, "so reducing revenue loss from no-shows and late cancellations makes a huge difference to individual businesses and the global industry. "Deposits will revolutionise how our partners manage this issue, so we’re delighted to make it available." Fresha is one of the top appointment scheduling software systems with 60,000 hair, beauty, and wellness partners in 120 countries. This is a sponsored post in collaboration with Fresha.