British hairdressing business awards: customer care

Sponsored by Kérastase To enter this award you will need to provide evidence of how your customer care policy has contributed to your success. Opening Statement Explain what you think customer care means and say why you feel your customer care is second to none. Meeting Customer Needs Explain how you decide on your customer care programme from a client’s point of view. Show what elements of customer care you have in place for your client’s journey through the salon. What would make a potential new client believe he/she is going to get excellent customer care when they walk through the door on their first visit? Evaluation of Methods Show how you ensure your team implement your customer care programme. Show what methods you use to evaluate your team’s success in implementing all the customer care requirements.

• Please provide evidence

Show what methods you use to ensure your customer care policy is meeting the needs of your clients and say how often you re-evaluate your customer’s needs

• Please provide evidence

Contribution to Success What specific areas of your customer care policy have most contributed to your success in business? Repeat Business What percentage of your clients return to the salon?

• Please provide evidence