Advice from james bushell on opening multiple salons

James Bushell opened his first salon in Edgbaston in 2006 and now, ten years later his third salon has opened in the lauded Harvey Nichols department store in Birmingham. Throughout the years James grew a reputation of luxury service which helped him become one of the most in demand salons in Birmingham and ultimately what led the department store to approach him for their city centre shopping mecca. Here the salon owner gives his tips for maintaining a successful business and growing at a steady pace. Slow and steady wins the race The jump from having one salon to three was very gradual and took place over 10 years. It was fundamental to my business growth to make sure each salon was operating smoothly and that my clientele was happy before I averted some attention to the next salon. Take your time and not rush the brand's growth. You need to make sure you have a stable and happy team before you start trying to expand. You'll know intuitively when you need to upscale The reputation of the salon grew rapidly and it was inevitable after a short space of time that I would need more talented staff and space. The opportunity arose for me to expand Edgbaston, enabling me to build on existing clientele. Make yourself available, always I try to divide my time equally between all the salons. I am always available to staff at any time of day (and night!) to make sure that everyone is happy and everything is running smoothly. Get inspired My inspiration revolved around pure indulgent luxury. Edgbaston is a combination of textiles and colours in Platinum and Noir. Solihull contrasts with a decor of Champagne and Taupe. Our signature mirrors and chandeliers reflect our brand. Watch this space for the refurbishment of our Harvey Nichols salon coming in 2018! Visit jamesbushell.co.uk