8 questions to ask during a colour consultation

Published 15th Nov 2022 by Chlo Weldon
8 questions to ask during a colour consultation

The consultation is the most important part of the client visit, giving you time to establish what the client wants, what is achievable, and to offer your expert advice. Here are eight questions you should ask during your colour consultation with clients.

Matrix Artist Ambassador Terry Longdon says there are certain questions you need to ask: “We used to decide on what tone-on-tone to use depending on skin tone and eye colour, and while this still works perfectly if the client wears no to minimal makeup, we need to delve deeper into their psyche and discover more about their lifestyle, their reasons for their colour choice and their expectations.”

Eight questions to ask during a colour consultation

1. Do you wear silver or gold?

This will determine if they are a warm or cool person. Take a look at our bespoke blonde article for some tips on finding the perfect blonde for your clients’ skin tone.

2. Do you fake tan regularly?

This will change their skin tone so this needs to be taken into account when determining what colour suits your client.

3. What are the main colours in your wardrobe?

This will give you an indication of the tones they tend to wear on a daily basis.

4. What is your budget?

Establish this so you know exactly what service to offer to suit your client’s needs.

5. Will you invest in professional products to maintain the hair?

This will give you an idea of the level of investment your clients are prepared to take to keep the tone and integrity of the hair. Speaking of products, have you seen these Christmas gifts to stock in your salon?

6. Are you prepared to go on a hair journey?

This will give you an idea of whether they are willing to come back 2-3 times to get the hair they want.

7. Are you prepared for a long appointment?

Ensure that your clients realise it could take more than an hour to get their desired colour.

8. Were you inspired by social media?

If they have brought in an image from Instagram, you may need to explain how filters work and the look they want may in fact be unachievable on their hair. Speaking of false colour expectations, have you read this?

Looking for more things to read on consultations? Here's 18 things most hairdressers get wrong in a client consultation...
Chlo Weldon

Chlo Weldon

Published 15th Nov 2022

Chlo writes regular content for the print magazine and website, as well as scheduling the content for HJ’s social media channels. Chlo has a master’s degree in Magazine Journalism and previously worked as Assistant Editor at craft magazine Tattered Lace. After moving to London from her small hometown to be part of the HJ team, she is loving every minute of being involved in the industry. She loves a good treatment and is on a mission for a longer and thicker mane.

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