Top ways to build an award winning salon team

Yasmin McMail and Dylan Brittain from Rainbow Room International, George Square share the secrets of creating an award winning salon team. 1. Have weekly meetings with the team to set goals. It’s important that your team has set goals to achieve, it gives them something to aim for and it creates a bit of friendly competition within the salon. 2. Have incentives for your team and individuals. Incentives are just as important as goals; sometimes the team needs a bit of a push to achieve their goals and setting incentives is a great way to do so. It could be anything from a paid-for night out for the whole team to something special for one of the individual team members. It’s a great way to show your appreciation for the team. 3. Its crucial to have team days and nights out as they're good for morale and bonding. At Rainbow Room International George Square we’re more like a family than work colleagues. It’s important to socialise with your team members both in and out of the working environment as it helps to create a real relationship with your team. 4. Organise team photoshoots and shows. This pulls the team together and gives everyone the feel-good factor. Organising shows and shoots is a great opportunity for everyone to work together as a team and it’s always a really great atmosphere. 5. Communicate and interact with your staff and really get to know them. Communication is key to creating great relationships with your team and with clients. 6. It's everyone's job to do reception, host, tidy up etc. The team needs to learn to work together. If you see that your receptionist is busy with another client, cover for them. It’s all about having each other's backs. 7. Constantly look at your business to see how you can improve your service to make sure clients are getting the best experience. 8. Put on a show and perform; leave your worries behind the door and enjoy it. 9. Standards need to be kept high at all times. At Rainbow Room International, we have a six-star service policy which all team members must adhere to. 10. Have a review twice a year with all the team about the salon; how it's functioning, how the staff are functioning, how everyone’s performing. This means you are always recapping on what's expected and standards won't slip.