Running a hair salon - client care

Published 01st Apr 2012 by bathamm

Running a salon client servic.jpgThe way you treat you clients will make or break your business. Particularly during a tough economic climate, clients want more for their money, which generally means fantastic client service.

And remember - clients who leave your salon unhappy with the service they have received will tell other people. And bad news travels fast.

Client service begins the minutes contact is made, whether this is over the phone or when the client. Or prospective client enters the salon. Remember first impressions count.

There are a lot of misconceptions or myths surrounding effective client service - with many of the initiative established by salons wrongly designed to attract new clients rather than reward loyal ones.

Never under-estimate the power of the data you have stored on your computer system or in other records. It's vital to collect and use data to create a client relationship.

Client Loyalty Schemes also need to be inventive - traditional points schemes are losing their appeal for a lot of clients.

Adding additional service elements to a client visit can also help increase the average client bill - so both you and your clients will benefit.

bathamm

bathamm

Published 01st Apr 2012

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