Courses for salon receptionists and front-of-house staff

It's not just your creative staff that will benefit from regular training - courses for salon receptionists and front-of-house staff will also help your business reap the rewards of dedicated education. Keeping these important members of your team trained and motivated means that they'll be better prepared than ever to provide the perfect welcome and help them get ready to retail and keep clients coming back for more. ClientWave The Ultimate Reception Course Where: In-salon Student profile: Salon owners and receptionists Description: The receptionist is the arguably the most important person in the salon and this course will help you explore techniques and strategies to drive the business from the front. You will learn techniques for column maximisation, effective re-book strategies, business generation and how to provide exceptional service Contact: Call ClientWave on 0844 736 5993 or email Email Me Goldwell Communication Skills with Mikaela Martin Where: London Student profile: Receptionists, assistants, salon owners, managers and stylists Description: This session is all about learning to read people. From children, teenagers and adults, this day will change your way of thinking forever. You'll find out more about creating a good team, increasing clientele and how to become an expert in selling and customer service. Contact: Call Goldwell on 020 7318 4000 KMS Customize the Client Experience Where: In-salon Student profile: Whole team Description: Help the entire team gain more insight into what a client experiences, from the first booking to the follow-up after the visit. Look beyond what's good and what's expected and gain an insight into how you can be even better. Contact: Call KMS California on 020 7318 4000 Schwarzkopf Professional Grow my Retail Business Where: London, Manchester, Glasgow, Belfast, Dublin Student profile: Whole team Description: Get to know your products inside out and put them to work with current trends and client needs. Can your services reach further and hook new target groups? Does your team share the same strategy? We can make every answer a yes! Join us for a day of crucial insights and how to act on them, to transform your business. Contact: Call Schwarzkopf Professional on 020 7724 7931 L'Oréal Professionnel Professional Reception Where: London Student profile: Receptionists Description: Many salons overlook the importance of a well-organised front of house and the vital role their reception plays in what we recognise as the three Ps of good reception practice; professionalism, productivity and profitability. You'll learn how a well-run reception can have an impact on client loyalty, retention and individual client spend. Contact: Call L'Oréal Professionnel on 020 87624 200 Wella Professionals The Reception Professional Where: London and Manchester Student profile: Salon owners, franchisees, managers and receptionists Description: This one-day course covers the importance of the receptionist's role, qualities and skills required to succeed, how to handle difficult situations and clients and how significant the role of the receptionist is in the retention of clients and the development of turnover. Contact: Call Wella Professionals on 020 7637 7172 Fantastic Hairdresser Fantastic Front of House Where: London and in-salon Student profile: Receptionists An eye-opening day created for the person responsible for your clients front of house experience. In addition to a fantastic client relation techniques, there will be a focus on the huge impact your reception/front-of-house staff can have on the overall sales of the salon. Contact: Call Fantastic Hairdresser on 020 8827 1659